At Ethereal Essence, we operate as a dropshipping platform. This means that while we facilitate the sale of products, the actual shipping and delivery are handled directly by our suppliers. Below is an outline of our shipping policy:

1. Shipping Destinations
- Our suppliers ship to addresses within the United States and internationally to most countries. Please check individual product pages for specific shipping availability.

2. Processing Time
- Orders are processed within 1-3 business days by our suppliers. Processing times may vary depending on the product and supplier.

3. Shipping Rates and Delivery Times
- Domestic Shipping (U.S.)
  - Standard Shipping: 5-10 business days. Shipping costs are calculated at checkout based on the supplier and product weight.
  - Expedited Shipping: Available on select products. Shipping costs and delivery times will be calculated at checkout.
- International Shipping:
  - Delivery times and shipping rates vary by destination and supplier. Estimated delivery times are 10-21 business days.
  - Shipping costs will be calculated at checkout based on the supplier and product weight.

4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the supplier’s website or the carrier’s website.

5. Customs, Duties, and Taxes
- Ethereal Essence is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Shipping Restrictions
- Some products may be restricted for shipping to certain international destinations due to local regulations. If there is a restriction, it will be noted on the product page.

7. Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us immediately at etherealessence.ca@gmail.com. We will work with the supplier and carrier to resolve the issue and ensure you receive your order.

8. Returns and Exchanges
- For information on returns and exchanges, please refer to our [Return and Refund Policy](#).

9. Contact Us
- For any questions or concerns about your order or our shipping policy, please contact our customer service team at:
  - Email: etherealessence.ca@gmail.com

Thank you for shopping with Ethereal Essence. We appreciate your business and are committed to providing you with the best possible service.

At Ethereal Essence, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer the following return and refund policy:

1. Eligibility for Returns
   - Items must be returned within 30 days of the purchase date.
   - Products must be unused, in their original packaging, and in the same condition as when you received them.
   - Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items
   - Gift cards
   - Perishable goods (e.g., food, flowers)
   - Personal care items that have been opened (e.g., hygiene products, skincare items)
   - Custom-made or personalized products

3. Process for Returns
   - Contact our customer service team at [contact email] to initiate a return.
   - Once your return is approved, you will receive a return authorization number and detailed instructions on how to return your item.
   - Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds
   - Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-15 business days.

5. Late or Missing Refunds
   - If you haven’t received a refund yet, first check your bank account again.
   - Then contact your credit card company, it may take some time before your refund is officially posted.
   - Next, contact your bank. There is often some processing time before a refund is posted.
   - If you’ve done all of this and you still have not received your refund yet, please contact us at etherealessence.ca@gmail.com.

6. Exchanges
   - We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at etherealessence.ca@gmail.com.

7. Shipping Returns
   - To return your product, mail it to: etherealessence.ca@gmail.com
   - Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We value our customers and aim to make the return and refund process as straightforward and hassle-free as possible. Thank you for shopping with Ethereal Essence.

Ethereal Essence values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect
   - Personal Information: Name, email address, phone number, shipping address, payment information.
   -Non-Personal Information: Browser type, IP address, device information, and browsing behavior.

2. How We Use Your Information
   - Order Processing: To process and fulfill your orders, including sending order confirmations and updates.
   - Customer Service: To respond to your inquiries and provide customer support.
   - Marketing: To send you promotional materials and updates (you can opt out at any time).
   - Improvement: To improve our website, products, and services based on your feedback and usage patterns.

3. Information Sharing
   - Service Providers: We may share your information with third-party service providers who assist us in operating our website and fulfilling orders (e.g., payment processors, shipping companies).
   - Legal Requirements: We may disclose your information if required by law or to protect our rights.

4. Data Security
   - We use a variety of security measures, including encryption and secure servers, to protect your personal information from unauthorized access, use, or disclosure.

5. Cookies
   - Our website uses cookies to enhance your browsing experience and gather information about visitor behavior. You can control cookie settings through your browser preferences.

6. Third-Party Links
   - Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Your Rights
   - Access and Update: You have the right to access and update your personal information at any time.
   - Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.
   - Data Deletion: You can request the deletion of your personal information by contacting us.

8. Changes to This Policy
   - We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

Thank you for trusting Ethereal Essence with your personal information. We are committed to ensuring your privacy and providing a secure shopping experience.