At Ethereal Essence,
we operate as a dropshipping platform. This means that while we
facilitate the sale of products, the actual shipping and delivery are
handled directly by our suppliers. Below is an outline of our shipping
policy:

1. Shipping Destinations
- Our suppliers ship to
addresses within the United States and internationally to most
countries. Please check individual product pages for specific shipping
availability.

2. Processing Time
- Orders are processed within
1-3 business days by our suppliers. Processing times may vary depending
on the product and supplier.

3. Shipping Rates and Delivery Times
- Domestic Shipping (U.S.)
  - Standard Shipping: 5-10 business days. Shipping costs are calculated at checkout based on the supplier and product weight.
  - Expedited Shipping: Available on select products. Shipping costs and delivery times will be calculated at checkout.
- International Shipping:
  - Delivery times and shipping rates vary by destination and supplier. Estimated delivery times are 10-21 business days.
  - Shipping costs will be calculated at checkout based on the supplier and product weight.

4. Order Tracking
-
Once your order has shipped, you will receive a confirmation email with
a tracking number. You can use this number to track your order on the
supplier’s website or the carrier’s website.

5. Customs, Duties, and Taxes
-
Ethereal Essence is not responsible for any customs duties and taxes
applied to your order. All fees imposed during or after shipping are the
responsibility of the customer (tariffs, taxes, etc.).

6. Shipping Restrictions
-
Some products may be restricted for shipping to certain international
destinations due to local regulations. If there is a restriction, it
will be noted on the product page.

7. Lost or Damaged Packages
-
If your package is lost or damaged during shipping, please contact us
immediately at etherealessence.ca@gmail.com. We will work with the
supplier and carrier to resolve the issue and ensure you receive your
order.

8. Returns and Exchanges
- For information on returns and exchanges, please refer to our [Return and Refund Policy](#).

9. Contact Us
- For any questions or concerns about your order or our shipping policy, please contact our customer service team at:
  - Email: etherealessence.ca@gmail.com

Thank you for shopping with Ethereal Essence. We appreciate your business and are committed to providing you with the best possible service.

At Ethereal Essence,
we strive to ensure that our customers are completely satisfied with
their purchases. If for any reason you are not satisfied, we offer the
following return and refund policy:

1. Eligibility for Returns
   - Items must be returned within 30 days of the purchase date.
   - Products must be unused, in their original packaging, and in the same condition as when you received them.
   - Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items
   - Gift cards
   - Perishable goods (e.g., food, flowers)
   - Personal care items that have been opened (e.g., hygiene products, skincare items)
   - Custom-made or personalized products

3. Process for Returns
   - Contact our customer service team at [contact email] to initiate a return.
 
 - Once your return is approved, you will receive a return
authorization number and detailed instructions on how to return your
item.
   - Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds
   - Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
 
 - If approved, your refund will be processed, and a credit will
automatically be applied to your original method of payment within 7-15
business days.

5. Late or Missing Refunds
   - If you haven’t received a refund yet, first check your bank account again.
   - Then contact your credit card company, it may take some time before your refund is officially posted.
   - Next, contact your bank. There is often some processing time before a refund is posted.
 
 - If you’ve done all of this and you still have not received your
refund yet, please contact us at etherealessence.ca@gmail.com.

6. Exchanges
 
 - We only replace items if they are defective or damaged. If you need
to exchange it for the same item, contact us at
etherealessence.ca@gmail.com.

7. Shipping Returns
   - To return your product, mail it to: etherealessence.ca@gmail.com
   - Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We
value our customers and aim to make the return and refund process as
straightforward and hassle-free as possible. Thank you for shopping with
Ethereal Essence.